Ode to Time Warner Cable

or more like, 'Hate Letter to Time Warner Cable'

After being internet-less for more than 2 months, I finally got my internet installed on Saturday. I was excited all week to finally have access to my email besides driving over to a friend's house! well, the installer finally got there (yeah, they were late, are you surprised?) and after he sat in my parking lot and called saying that he was lost (And after i nicely told him that if he would look up, he would see me looking at his car from my apartment window. (he didn't look too lost with his leg propped up on his open car door) they got the internet hooked up. And guess how long it worked???

Yep..that’s right….1 day.

One incredibly slow internet day! We were trying to watch a conference talk on sunday, and it would stop and stutter every couple minutes, and sometimes not even come back on.

So I’ve been fighting with time warner since then! I was so fed up the other day that I just burst into tears on my lunch break! I called in twice on Monday and they ‘fixed’ it by sending signals to it… and literally an hour later, it wouldn’t work again.

Oh, and for the past month, I’ve been trying to get the name changed on the account to my name, so my mom won’t have to deal with it on her credit, and such. So I FINALLY get all the signatures on this stupid little form (which my mom, me AND Stephen had to put our DL #’s SSN, and information and signatures on. I get it all filled out and take it in. (first of all, this is annoying, b/c I’m already mad that my *new* internet has worked for one day!)

I hand over the papers, and Mr ‘worst hair plug job of the century’ looks all cocky at me and was like, "where are the copies of your DL?? "
Ok…I hand him my license. He smirks. Then, he says, “Where are the other licenses?”
At that point, I think I literally got wide-eyed and said, “Are you KIDDING ME?? I just spent the last month trying to get the signatures, much less asking them to copy their drivers license! Do you need a blood sample too??”

Mr. ‘worst hair plug job of the century’ just responds, ‘oh, yes, we HAVE to have the licenses. That’s the most important part. We can’t do ANYTHING for you until we have that.”

I ask if I can have my mom fax it in. ‘of course, but you would have to fax everything in together’. Excuse me if I’m wrong, but doesn’t that defeat the purpose of faxing? They won’t keep the form and copies I already have…but my mom can fax EVERYTHING in to them. Seriously…ridiculous.

Luckily my mom was coming to town to pick up my grandma’s new(used)….BMW! (another long story, but it seems like an epidemic in my family right now)

So I have the copy…but I’m just so fed up, I’m trying to calm down before I waltz on in there and blow up in their faces.

Someday I will have the names changed…and someday I will have internet that works….i just keep telling myself that….

but on the BRIGHT side, today is FRIDAY, and i have a whole weekend to recouperate from the stupidity of Time Warner.